Owner's FAQ

As a property owner who has been managing your properties yourself, you have dedicated countless hours in the upkeep of your property. From finding qualified residents to dealing with maintenance issues, managing your investment properties can be quite demanding. If you are ready to reclaim some of your free time, pass the reins to us and rest assured knowing your property is in good hands.

First, we create detailed and attractive rental listing ads that draw viewers in. We post these to a number of websites so as not to miss out on any potential residents. We run thorough background checks to make sure only the most qualified residents move into your property. Our effective marketing and leasing strategies result in fewer vacancies and lower resident turnover rates.

We post on to the following Web sites:

• abodo.com
• apartable.com
• apartmenthunterz.com
• apartmentlist.com
• apartments.com
• backpage.com
• callithome.com
• claz.org
• everyrent.com
• homefinder.com
• homehippo.com
• homes.com
• hotpads.com
• houserentals.com
• housingblock.com
• locanto.com
• livelovely.com
• mitula.com
• placebee.com
• onradpad.com
• realtor.com
• rentalads.com
• rentals.com (paid account required)
• renthop.com
• rentjungle.com
• rentmls.com
•  rentnice.com
•  trovit.com
•  trulia.com
•  walkscore.com
•  yakaz.com
•  zillow.com (VERIFIED LISTING)
•  zumper.com

Upon partnering with RentSource Corp, we will take photos of your home, highlighting the attributes that are most attractive to potential residents. We feature your property on our website, RentSourceCorp.com, post the property details and photos to our social media pages, and disseminate the property details to several real estate websites including VERIFIED ZILLOW listing (PAID) that promote available properties to potential residents. Additionally, we will go above and beyond by contacting a list of top real estate brokers in the area to give them the details of your property. Our professional network of realtors provides you access to thousands of prospective residents.

We have knowledgeable, experienced and licensed staff that will provide suggestions for attracting excellent residents and more importantly a higher monthly rental rate. We also have a plethora of vendors that provide services to our clients at a discount, including cleaning, painting, small repairs, and even major renovations.

Our detailed and extensive screening reports draw an applicant’s credit, eviction and criminal history. We dig further by interviewing potential residents and checking previous landlord references. We also verify their employment, income and financial history.

Typically, two thirds of potential residents have a pet that is a part of their family, so by not allowing pets you will lose out on a large number of prospective residents. Should you choose to allow residents with pets to rent your home, we will collect a refundable (per state law) pet deposit to offset possible damage to the property.

A few factors go into the length of time it will take to get your property rented, including the home’s location, number of bedrooms, school system, etc. We do have excellent marketing systems in place and many times we will fill a vacancy in a matter of days. Our job is to beat the average vacancy rate in your particular market, but it’s important to set reasonable expectations. The time of year plays an important factor, so please note that it is typically more difficult to lease a property between Thanksgiving and the 1st of the year.

You can leave your home for sale during the search for potential residents. However, if we locate a resident and that resident signs a lease you must remove the home from the market as a sale. Certain marking websites including Zillow may remove BOTH the sale and the rental marking from their sites due to their algorithms picking it up as fraud. 

Residents always have the option to mail in their rent, but we use advanced property management software that also allows residents to pay their rent (and application fees) online. Electronic payments drastically reduce the rental payment turnaround time, which means you can collect your funds quicker.

Rent is due on the 1st of each month and the resident has a 5-day grace period. If a rent payment is not received by the 5th of the month, we immediately reach out with a phone call and email. If a rent payment is still not received on the 6th of the month, we will deliver a 3-day notice. The 3-day notice gives the resident written notice that rent must be paid in 3 business days or further action will be taken. Per California law, this is the first action a property manager/owner must take prior to evicting a resident. 

Rents are due on the 1st of the month with a 5-day grace period. DRE regulations require rental checks to clear our accounts before disbursing funds, so funds are distributed BEFORE the 21st of each month. We also require direct deposit into your account, in order to get your funds to you as quickly as possible each month.

Owner statements are available online in your personal Owner Portal, which you have access to 24/7. The statements are easy to read and provide you with an overview of your property’s cash-related transactions. Additional reports are available upon request.

1. You can access your portal at any time rentsource.appfolio.com/oportal.
2.  If you’re a new owner, on the Owner Portal page you can select the “create your password” option.
3. Then enter your email and click on the “Sign Up” button.

Yes, the system is set up to use emailed links to access the Owner Portal. Please enter your email address and then go to your email program and click the link in the notification email any time you wish to access the Owner Portal.

1. Check to ensure you are using the correct email address. It must be same one you have on file with your property management company.
2. Check your spam or junk folder to ensure it was not incorrectly filed by your email program.

As an experienced property management team, we know how stressful property emergencies can be for residents and homeowners. That’s why we’re on call 24/7/365. We have an extensive network of maintenance personnel and sub-contractors available to handle any situations that may arise.

Property managers will make decisions regarding repairs and maintenance needed based on the agreed upon contracted maintenance reserve limit.  All service requests submitted by Residents are reviewed by the property manager.  Attempts will be made to troubleshoot the minor repairs either through photos and/or video calls.  When needed, the service requests will be assigned out to our local vendors to remedy.